CUSTOMER CARE

ORDERS

Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the client.

All items are shipped directly from Katerina Nevler warehouses. If you have ordered more than one item, you might receive a separate delivery from each warehouse.

Our warehouse processing time is 2-5 business days before your Items are shipped.

 

ORDER CANCELLATION

We reserve the right at any time after receipt of the order to accept or cancel the order, or any portion thereof, in our sole discretion, even after order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. If you wish to cancel or modify your order please contact info@katerinanevler.com within 24 hours of your order.

PAYMENT 

We accept Visa, Mastercard and Paypal, all transactions are in USD, and payments made at www.katerinanevler.com are secured.

SHIPPING

We are shipping worldwide and free.

You will receive regular e-mail update on the delivery status of your order so you will be able to track your order.

Shipping usually take 4 -14 business days.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by stock availability and payment authorization period or holidays. We are unable to deliver to post office boxes.

All orders shipped require a signature acknowledging receipt of delivery.

Please note that you have 21 days upon the dispatch of your order to contact us, should you not receive the goods. If you contact us after this 21 day period, we cannot guarantee your refund 

 

TAXES AND DUTIES

All orders are shipped DDU (Delivery Duty Unpaid) in accordance with Incoterms 2010. Accordingly, your order may be subject to local taxes and import duties, which are levied by your local customs authority. We are unable to calculate the amount of duties and taxes your order may incur, as these charges are imposed directly by the country of destination.

WELCOME TO OUR TRIBE

Katerina Nevler is the symbol of the adventurous global hybrid. We embrace and celebrate individuality. Katerina Nevler leather goods embody strength and durability. Made in Italy with the finest materials, your bag will enhance with time and wear.
Like your skin, treat it with care.

 

    • Keep: Avoid contact with liquids, heat and humidity. As a result of processing, nubuck
      leather may bleed and absorb color, keep away from other materials.
    • Care: If stain occurs, prevent additional damage. Contact your local leather specialist.
    • Maintain moisture: Store away from sun in cool and dry area.
    • Let age: Scratches, marks and cracks are natural characteristics of your bag and gives it character and a unique life­ story as it ages. Embrace it.

 

FOR FURTHER QUESTIONS OR ADVICE EMAIL US info@katerinanevler.com

RETURN POLICY

Return will be considered only if the items you received are defective; please contact info@katerinanevler.com for a replacement within 48 hours of receiving your bag. The customer must provide detailed information regarding the defects and keep the original product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by the client services representative. Please note that this process generally takes between 8-10 business days.

If a replacement is not available and the merchandise is deemed defective a full refund will be issued. The merchandise need to be in their original packaging, original condition, unworn, unwashed, with tags still attached with the dust bag and must be accompanied by the pertinent sales receipt. We will not accept merchandise that has been worn, used, altered or damaged. Unacceptable merchandise that we receive as returns will be returned to the sender and shipping cost will be charged.

Katerina Nevler reserves the right to refuse return of any merchandise that does not meet the return policy. 

Due to the computer processing of product images, the colors of products shown on the website may be slightly different from their actual color. Our leathers products made with natural leathers, which means that each leather may have its unique coloring, scratches, and surface variations, and thus, variations in the surface, scratches and color are not an acceptable as defects.

REPAIRS

Katerina Nevler products warranty is valid for one year after purchase date, if damage arises from normal use of the product, we will repair the product without charge and return it to you.

Please send an email to info@katerinanevler.com with images and a detailed description of the damage. Please note that this warranty does not cover misuse or theft.Katerina Nevler reserves the right to asses and determine on a case by case basis weather any merchandise does not meet our policy.

PRIVACY POLICY

This website is managed by Katerina Nevler (hereinafter referred to as The Site). The site recognizes the importance of personal and financial information privacy protection. We have instituted strict policies and security measures to protect the information you provide us. When you use the site you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by the site.

In order improve the site services and enhance the customers experience while visiting the site, Katerina Nevler collects personal data from visitors who use the site, as well as uses “cookies“ (as described below) and track IP.Katerina Nevler does not collect or store any credit card information from the site’s online customers. To optimize the customer experience, we may combine information that was provided at the site with external publicly available information.

By providing the site with personal information, the customer gives he’s consent to Katerina Nevler, to use this information to keep the customer informed of the site’s special events and promotions, the site may use the information to review its performance and to improve its services, or to communicate with customers about their online orders. The site will send the customers announcements and communications by email only in case a specific permission to do so was given on the website or elsewhere.

In addition, in order to improve Katerina Nevler designs as well as the customers online and in-store shopping experiences, the site [c1] may use the data gathered about product interests and purchases. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings, and shopping experience.

The Site does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any of Katerina Nevler’s entity. Furthermore, in order to maintain the website, to manage the database, to distribute e-mails and to provide client communications, the site contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Katerina Nevler behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding.

The site takes the appropriate security measures to protect all information customers provide. However, while we take all reasonable steps to protect customer’s personal information from unauthorized access, use or disclosure, the customers takes under consideration that internet data transmission cannot be absolutely guaranteed to be secure from access by unintended recipients and will not hold the site responsible for any breach of security unless this is due to the site’s negligence.

The customers are entitled to request access to and correction of all personal data they provide the site, or to remove their name from Katerina Nevler marketing list at any time by contacting our customer service at Info@katerinanevler.com.

“Cookies” are pieces of information a web site can send to your computer’s browser for record-keeping purposes. The site uses cookies to ascertain which web pages are visited and how often, to make the site more user-friendly, and to give the customers a better user experience while using it. Most web browsers automatically accept cookies, but the customers do not have to accept them. To disable cookies, the customer should access the “help” tab on the browser or read the information that came with the browser software. Nevertheless, the visit to the site will be significantly enhanced if cookies are not disabled. If cookies are not disabled, the customer accepts the site’s collection and storage of any of he’s personal information that cookies contain.

In case the customer is under the age of eighteen (18), the site require that he will inform and get he’s parents or guardians consent before purchasing anything on www.katerinanevler.com or any other website related to Katerina Nevler.

By accessing and using the site (including purchasing items through the website), or submitting a personal information at Katerina Nevler store, the customer consent to the site’s collection, use and disclosure of he’s information as described in this privacy policy. The site reserves the right occasionally to make changes to its privacy policy or practices. The updated policy will be posted on the website, and thus the customers are encouraged to review it each time they use the site. The customer will be notified by the site of any changes in the privacy policy by posting the modifications on the website.

Last date for modification is: september 1st, 2016.

For any comments or queries regarding the privacy policy, please send an email to Info@katerinanevler.com, and Katerina Nevler customer service staff will reply you shortly.

TERMS AND CONDITION

Welcome to the Katerina Nevler website (“the site”). We provide the site as a service to our customers. Please review the following basic rules and terms that govern your use of the site (the “agreement”). Please note that your use of the site constitutes your agreement to follow and be bound by these rules and terms. If you do not agree to these rules and terms, please stop your usage of the site.

Although you may “bookmark” a particular portion of the site and thereby bypass this agreement, your use of the site still binds you to the terms. [c1] Katerina Nevler reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the site following any changes of this kind, constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use the site.

Usage restrictions: Intellectual property – all of the content you see and hear on the site, including but not limited to, all of the page headers, audio clips, images, graphics, illustrations, video clips, text and any designs presented in the site are subject to trademark, service mark, trade dress, copyright and other intellectual property rights or licenses held by Katerina Nevler, one of its affiliates or by third parties who have licensed their materials to Katerina Nevler. The entire content of the Katerina Nevler site is copyrighted as a collective work under applicable copyright laws, and coordination, arrangement and enhancement of the content.

The content of the www.katerinanevler.com website, and the site as a whole, are intended solely for the personal, non-commercial use by the users of the site. You may download, print or store selected portions of the content, provided you: (1) only use these materials for your own personal, non-commercial use, (2) do not copy or post the content on any network, computer or broadcast in any media, and (3) do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or materials is transferred to you as a result of any such activities. Katerina Nevler reserves complete authority and full intellectual property rights in any content you download, reproduce, print, share[c2], redistribute or store from this website.

Katerina Nevler is a registered trademark. Except as noted above, you may not copy, download, modify, publish, reproduce, redistribute, publicly display, publicly perform, retransmit or create derivative works from the content without first obtaining written permission from the site.

ORDERS

Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the client.

All items are shipped directly from Katerina Nevler warehouses. If you have ordered more than one item, you might receive a separate delivery from each warehouse.

Our warehouse processing time is 2-5 business days before your Items are shipped.

ORDER CANCELLATION

We reserve the right at any time after receipt of the order to accept or cancel the order, or any portion thereof, in our sole discretion, even after order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. If you wish to cancel or modify your order please contact info@katerinanevler.com within 24 hours of your order.

PAYMENT 

We accept Visa, Mastercard and Paypal, all transactions are in USD, and payments made at www.katerinanevler.com are secured.

SHIPPING

We are shipping worldwide and free.

You will receive regular e-mail update on the delivery status of your order so you will be able to track your order.

Shipping usually take 4 -14 business days.

Delivery times are provided as guidelines only, and do not take into account possible delays caused by stock availability and payment authorization period or holidays. We are unable to deliver to post office boxes.

All orders shipped require a signature acknowledging receipt of delivery.

Please note that you have 21 days upon the dispatch of your order to contact us, should you not receive the goods. If you contact us after this 21 day period, we cannot guarantee your refund 

TAXES AND DUTIES

All orders are shipped DDU (Delivery Duty Unpaid) in accordance with Incoterms 2010. Accordingly, your order may be subject to local taxes and import duties, which are levied by your local customs authority. We are unable to calculate the amount of duties and taxes your order may incur, as these charges are imposed directly by the country of destination.

RETURN POLICY

Return will be considered only if the items you received are defective; please contact info@katerinanevler.com for a replacement within 48 hours of receiving your bag. The customer must provide detailed information regarding the defects and keep the original product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by the client services representative. Please note that this process generally takes between 8-10 business days.

If a replacement is not available and the merchandise is deemed defective a full refund will be issued. The merchandise need to be in their original packaging, original condition, unworn, unwashed, with tags still attached with the dust bag and must be accompanied by the pertinent sales receipt. We will not accept merchandise that has been worn, used, altered or damaged. Unacceptable merchandise that we receive as returns will be returned to the sender and shipping cost will be charged.

Katerina Nevler reserves the right to refuse return of any merchandise that does not meet the return policy. 

Due to the computer processing of product images, the colors of products shown on the website may be slightly different from their actual color. Our leathers products made with natural leathers, which means that each leather may have its unique coloring, scratches, and surface variations, and thus, variations in the surface, scratches and color are not an acceptable as defects.

REPAIRS

Katerina Nevler products warranty is valid for one year after purchase date, if damage arises from normal use of the product, we will repair the product without charge and return it to you.

Please send an email to info@katerinanevler.com with images and a detailed description of the damage. Please note that this warranty does not cover misuse or theft. Katerina Nevler reserves the right to asses and determine on a case by case basis weather any merchandise does not meet our policy.

PRIVACY POLICY

This website is managed by Katerina Nevler (hereinafter referred to as The Site). The site recognizes the importance of personal and financial information privacy protection. We have instituted strict policies and security measures to protect the information you provide us. When you use the site you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by the site.

In order improve the site services and enhance the customers experience while visiting the site, Katerina Nevler collects personal data from visitors who use the site, as well as uses “cookies“ (as described below) and track IP. Katerina Nevler does not collect or store any credit card information from the site’s online customers. To optimize the customer experience, we may combine information that was provided at the site with external publicly available information.

By providing the site with personal information, the customer gives he’s consent to Katerina Nevler, to use this information to keep the customer informed of the site’s special events and promotions, the site may use the information to review its performance and to improve its services, or to communicate with customers about their online orders. The site will send the customers announcements and communications by email only in case a specific permission to do so was given on the website or elsewhere.

In addition, in order to improve Katerina Nevler designs as well as the customers online and in-store shopping experiences, the site [c1] may use the data gathered about product interests and purchases. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings, and shopping experience.

The Site does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any of Katerina Nevler’s entity. Furthermore, in order to maintain the website, to manage the database, to distribute e-mails and to provide client communications, the site contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Katerina Nevler behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding.

The site takes the appropriate security measures to protect all information customers provide. However, while we take all reasonable steps to protect customer’s personal information from unauthorized access, use or disclosure, the customers takes under consideration that internet data transmission cannot be absolutely guaranteed to be secure from access by unintended recipients and will not hold the site responsible for any breach of security unless this is due to the site’s negligence.

The customers are entitled to request access to and correction of all personal data they provide the site, or to remove their name from Katerina Nevler marketing list at any time by contacting our customer service at Info@katerinanevler.com.

“Cookies” are pieces of information a web site can send to your computer’s browser for record-keeping purposes. The site uses cookies to ascertain which web pages are visited and how often, to make the site more user-friendly, and to give the customers a better user experience while using it. Most web browsers automatically accept cookies, but the customers do not have to accept them. To disable cookies, the customer should access the “help” tab on the browser or read the information that came with the browser software. Nevertheless, the visit to the site will be significantly enhanced if cookies are not disabled. If cookies are not disabled, the customer accepts the site’s collection and storage of any of he’s personal information that cookies contain.

In case the customer is under the age of eighteen (18), the site require that he will inform and get he’s parents or guardians consent before purchasing anything on www.katerinanevler.com or any other website related to Katerina Nevler

By accessing and using the site (including purchasing items through the website), or submitting a personal information at Katerina Nevler store, the customer consent to the site’s collection, use and disclosure of he’s information as described in this privacy policy. The site reserves the right occasionally to make changes to its privacy policy or practices. The updated policy will be posted on the website, and thus the customers are encouraged to review it each time they use the site. The customer will be notified by the site of any changes in the privacy policy by posting the modifications on the website.

Last date for modification is: september 1st, 2016.

For any comments or queries regarding the privacy policy, please send an email to Info@katerinanevler.com, and Katerina Nevler customer service staff will reply you shortly.

APPLICABLE LAW AND JURISDICTION     

These terms & condition of sale and any transactions between the site and the consumer are governed by the laws of Israel. To the extent that any court proceedings are commenced, the consumer and any guarantor hereby consent to the jurisdiction of the courts of Tel Aviv, Israel, for any claims or controversies arising in the sale of garments by the site to the consumer.

For more information and questions please contact us Info@katerinanevler.com